These terms explain optional calls and text messages from HVAC companies using Operator.
Last updated: July 31, 2026
Entering a phone number or submitting a booking request does not by itself provide optional SMS marketing consent. Where optional calls or texts are offered, the consumer must affirmatively select a separate, unchecked consent box.
A consumer may submit a booking or service request without selecting the optional consent box. Consent is not a condition of purchase.
The applicable workflow presents language substantially similar to the following, with the actual HVAC company identified:
I agree that the HVAC company handling my request may call or text me at the number provided about this request, including using automated technology. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase.
Message frequency varies based on the request and the HVAC company's settings. Message and data rates may apply under the consumer's mobile plan. Carriers are not responsible for delayed or undelivered messages.
Delivery is not guaranteed. Operator or the HVAC company may change or discontinue a messaging program or number.
Reply STOP to opt out of further automated texts for the applicable messaging program. A consumer may also use another reasonable method to communicate a revocation. Reply HELP for help or contact the HVAC company identified in the message.
After an opt-out is processed, no further non-required automated texts should be sent for that program unless the consumer opts in again. A single confirmation of the opt-out may be sent where permitted.
The HVAC company is responsible for its message content, recipients, timing, consent, and compliance with applicable communications laws. Operator provides the technical platform and may block or suspend messaging based on opt-outs, complaints, provider requirements, security concerns, or legal risk.
Information handling is described in the Privacy Policy. Do not send sensitive personal or financial information by text.
Contact the HVAC company identified in the workflow or message for help with a service request. Questions about the Operator platform may be sent to hello@nowoperator.com or mailed to NowOperator Inc., 650 California Street, San Francisco, CA 94108.
