These terms govern Operator accounts, software, estimate and booking workflows, and related services.
Last updated: July 31, 2026
These Terms & Conditions (the "Terms") are an agreement between NowOperator Inc., doing business as Operator ("Operator," "we," or "us"), and the person or organization using our websites, dashboards, estimate widgets, booking workflows, messaging features, APIs, and related services (the "Services").
When you create an account, you must affirmatively accept these Terms and acknowledge our Privacy Policy. If you create or use an account for an HVAC company, agency, or other organization, you represent that you have authority to bind that organization. Continued use after an update means you accept the updated Terms, subject to applicable law.
Operator provides software that HVAC companies and agencies can use to configure company information, repair and replacement estimate workflows, pricing assumptions, booking requests, lead handling, analytics, messaging, AI-assisted features, and integrations.
Operator is not an HVAC contractor, emergency service, utility, lender, broker, insurer, manufacturer, or party to a transaction between an HVAC company and a homeowner. The HVAC company is solely responsible for its services and customer relationship.
Each HVAC company or agency using Operator (a "Customer") controls and is solely responsible for its users, account settings, company information, licenses, service areas, service descriptions, diagnostic flows, prices, discounts, warranties, rebates, financing information, availability, appointments, messages, marketing claims, and dealings with homeowners.
Customers must review their customer-facing workflows before publishing them, keep information current, obtain all rights and permissions needed for submitted data and content, and comply with laws and third-party platform rules applicable to their business. Operator does not verify or endorse Customer information.
Agencies are responsible for having authority from each client they manage, keeping each client's users and data in the correct workspace, and not using one client's data for another client or for unrelated purposes without permission.
Online estimates, recommendations, property information, analytics, AI responses, and financing or rebate examples are preliminary and may be incomplete or inaccurate. They are not a diagnosis, inspection, final quote, credit offer, guarantee, or promise of price, equipment, savings, eligibility, or availability. The relevant HVAC company and a qualified technician must confirm final scope and terms.
A booking submission is a request unless and until the HVAC company confirms it. Operator is not responsible for the HVAC company's response, scheduling, licensing, workmanship, pricing, warranties, or disputes.
Do not use Operator for a suspected gas or carbon-monoxide issue, fire, electrical danger, flooding, medical risk, or another emergency. Contact emergency services or the appropriate utility provider.
Customers are responsible for authorized users, credentials, devices, role assignments, integrations, and activity under their accounts. Customers must promptly remove access that is no longer needed and notify us of suspected unauthorized use.
We may suspend or restrict access when reasonably necessary to address nonpayment, security, abuse, provider restrictions, legal risk, or harm to Operator, Customers, homeowners, or third parties.
Customers choose the recipients, purpose, content, timing, and business identity for their communications. Customers are responsible for obtaining required consent, identifying themselves, maintaining any required registrations, complying with calling and messaging rules, and honoring STOP and other opt-out requests. Operator provides technical functionality and does not give legal approval for a Customer's campaign.
AI-generated responses can be wrong. Customers must provide appropriate instructions and a human escalation path and must not use Operator for emergency advice, binding commitments, final diagnoses, autonomous credit decisions, or other unlawful high-impact decisions.
Customers retain their rights in content and data they provide. Customers give Operator a limited license to host, process, transmit, display, and otherwise use that material as needed to provide, operate, secure, and support the Services. Customers represent that they have the necessary rights, notices, and permissions.
Operator and its licensors own the Services, software, designs, workflows, documentation, and related intellectual property. Feedback may be used without restriction or compensation.
Our standard subscription plans, included features, billing periods, and prices are published on the Operator pricing pages. The same published plan pricing and billing options apply to HVAC-company and agency accounts. No separate order form is required for a standard subscription.
By starting a paid subscription, a Customer agrees to the price and billing interval displayed at signup or checkout. Subscriptions continue for the selected billing interval until canceled. Cancellation takes effect at the end of the current paid period unless applicable law requires otherwise. Fees already paid are non-refundable except where required by law.
We may change published prices or plan features prospectively. We will provide reasonable advance notice before a price change applies to an existing paid subscription. Taxes are not included unless stated otherwise.
The Services may depend on third parties for hosting, databases, authentication, communications, analytics, AI, property information, address lookup, advertising, and CRM integrations. A Customer authorizes relevant data exchange when enabling an integration.
Third-party services may change, fail, impose their own terms, or become unavailable. Operator is not responsible for matters outside its reasonable control.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, AI OUTPUTS, ESTIMATES, ANALYTICS, PROPERTY DATA, AND THIRD-PARTY INTEGRATIONS ARE PROVIDED "AS IS" AND "AS AVAILABLE." OPERATOR DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
OPERATOR DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE OR THAT THEY WILL PRODUCE LEADS, REVENUE, SAVINGS, ACCURATE RESULTS, OR ANY PARTICULAR BUSINESS OUTCOME.
To the extent permitted by law, a Customer will defend and indemnify Operator and its affiliates against third-party claims arising from the Customer's services, content, prices, offers, licenses, communications, consent, customer-configured tracking, relationship with homeowners, or violation of law or these Terms, except to the extent caused by Operator's willful misconduct.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPERATOR WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR FOR LOST PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL.
OPERATOR'S TOTAL LIABILITY ARISING FROM THE SERVICES WILL NOT EXCEED THE AMOUNT THE CUSTOMER PAID OPERATOR FOR THE SERVICES DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $100 IF NO AMOUNT WAS PAID. THESE LIMITS DO NOT APPLY WHERE LIABILITY CANNOT LEGALLY BE LIMITED.
A Customer may cancel as described above. We may terminate or suspend an account that materially violates these Terms, creates risk, or remains unpaid after reasonable notice. Customers should export information they need before termination. After termination, we may delete Customer data under our then-current retention practices, technical backup cycles, and legal obligations.
These Terms are governed by California law, excluding conflict-of-law rules. State and federal courts in San Francisco County, California have exclusive jurisdiction, subject to non-waivable rights under applicable law.
Neither party is liable for events outside its reasonable control. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions remain effective. These Terms and the pricing accepted at signup form the agreement for a standard subscription unless the parties later sign a separate written agreement.
We may update these Terms by posting a revised version and changing the last-updated date. Material changes will apply prospectively, subject to applicable law.
Questions may be sent to hello@nowoperator.com or mailed to NowOperator Inc., 650 California Street, San Francisco, CA 94108.
